FAQ
1. |
How do I place an order? |
To place an order in the store just select what you'd like to purchase and add to your shopping cart. Once ready select purchase and your order will be sent to us to deliver your product. |
2. |
Payment & Shipping |
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order we will contact you via email or telephone. Pick up at warehouse is also available and with no shipping fee. |
3. |
Secure Ordering & Payment Options |
We accept all forms of payment American Express, Visa, MasterCard and Discover credit cards. We assure you a safe and secure online transaction. BILLING INQUIRIES: Have a question on a charge Please call us toll free anytime for help at (800) 935-1680. Please have the billing name and order number available. |
4. |
Returns & Refunds |
If, for any reason, you need to return your items, please contact us within 30 calendar days of your purchase. Unopened items in good condition can either be returned for a full refund minus the cost of shipping, or you can keep the items and exchange them for store credit. Opened or damaged items will be exchanged for store credit. |
5. |
Setting up Your Wellness Coach Account |
If, for any reason, you need to return your items, please contact us within 30 calendar days of your purchase. Unopened items in good condition can either be returned for a full refund minus the cost of shipping, or you can keep the items and exchange them for store credit. Opened or damaged items will be exchanged for store credit.Becoming a Wellness Coach is fast and easy. When you purchase the Wellness Coach Membership Plan an email will be sent with a link to the Distributor Agreement in which you need to fill out completely. All information in that form is kept private and for tax purposes only. Once the form is submitted we will email you access to the wholesale store where you can buy product in units of $180. If you would like a variation of products please call and place your order. As a Distributor you may sell any product you purchase at wholesale or retail price. When you reach 5 units purchased by the end of the month you will then get a $150 Rebate sent on the 15th of every month. Any questions or concern please call us at (800) 935-1680. |
6. |
Privacy Policy |
Information that is gathered from visitors How the Information is used Visitor Options Cookies Google Ads |
7. |
Questions or Concerns |
If you have any question or concerns please feel free to send us a message at orders@nuvalenz.com. We will get to you as soon as we can. Thank you! |