FAQ

1.	How do I place an order?	To place an order in the store just select what you'd like to purchase and add to your shopping cart. Once ready select purchase and your order will be sent to us to deliver your product.

2.	Payment & Shipping	All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order we will contact you via email or telephone. Pick up at warehouse is also available and with no shipping fee.

3.	Secure Ordering & Payment Options	We accept all forms of payment American Express, Visa, MasterCard and Discover credit cards. We assure you a safe and secure online transaction. BILLING INQUIRIES: Have a question on a charge Please call us toll free anytime for help at (800) 935-1680. Please have the billing name and order number available.

4.	Returns & Refunds	If, for any reason, you need to return your items, please contact us within 30 calendar days of your purchase. Unopened items in good condition can either be returned for a full refund(shipping included) or you can keep the items and exchange them for store credit. Opened or damaged items will be exchanged for store credit.


6.	Privacy Policy	Information that is gathered from visitors In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server. How the Information is used The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates. Visitor Options If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website. Cookies Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. 3rd party advertising companies may also use cookies for tracking purposes. Google Ads Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

7.	Questions or Concerns	If you have any question or concerns please feel free to send us a message at orders@nuvalenz.com. We will get to you as soon as we can. Thank you!